Delivery

Deliveries within Southern Ireland

All deliveries within Ireland South are delivered FREE Of Charge for orders over €150.00. There will be a €5.95 charge for orders under €150.00 in Ireland.

Delivery to Northern Ireland

All deliveries to Northern Ireland are subject to a carriage charge of €6.80.There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.

Deliveries to UK

All deliveries to the UK are subject to a carriage charge of €6.95. There may be additional charges for heavy goods. You will be notified directly if such a charge is necessary.

European Orders

Flat Rates Available for parcels up to 3kg:

Where shipping parcel exceeds the 3kg flat rate weight restriction you may be contacted regarding an additional carriage charge. Any Additional Charges will be notified and agreed prior to shipping.

Other International Orders

We export all over the world, all orders from outside of the EU will be charged at a flat rate of €56.40, an additional heavy item charge will be charged where necessary. You will be notified directly if such a charge is necessary.

Dispatching Goods

Where goods are in stock, orders will be dispatched using An post, normally within 24 hours within the Republic of Ireland, orders must be received before 3pm to avail of next day delivery service. Where goods are available to order, we will endeavour to contact you immediately on receipt of order informing you of expected replenishment date for any goods ordered.

For all deliveries, it must be noted that a signature is required by the courier company at the delivery address in order for the goods to be handed over. If you are unable to receive your order at your usual address, please state an alternative location for the courier company to send the goods and arrange for someone to sign for the delivery on your behalf. If there is no one to sign for the delivery, then the courier company may charge for a second delivery.

In certain cases, the above stated rates for shipping will not apply, for example, where the items ordered are heavy, oversized or of an unusual shape. Where this occurs, we will make every effort to inform you that it is not possible to ship the order for the cost shown and advise you of the adjusted rate of delivery. At this point you are entitled to cancel the order.

If you wish to return or replace your purchase, we are happy to accept returns provided that the goods are unused, are not damaged, in their original packaging and within 14 days of receiving them. Goods that are received after 14-days and are found to be faulty will only be redeemed by a credit note. Goods delivered Free of Charge will be subject to a carriage charge if returned for refund.

Items that have been customised will not be accepted nor will items that have been specially ordered.

If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return.

Refunds will be made on receipt of returned goods and credited by the same method as the original payment.

Items are returned at customer's own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as the Equine Warehouse accepts no responsibility for lost or damaged items. However, if any returned goods are found to be faulty, the cost of postage will be refunded in full.

Please be informed that returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005. Any items returned to us in this state will be returned at your cost for cleaning before any further action can be taken.

Due to Health and Safety requirements, riding hats and skullcaps are not included in the returns policy and will not be accepted. This does not, however, affect your statutory rights.

In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.

Where goods are returned due to the customer selecting an incorrect size and requiring an exchange for the appropriate size instead of a refund, the goods are returned at the expense of the customer (as stated above) and an additional carriage fee is incurred by the customer.

Product "Out Of Stock" - if any item is out of stock, you will be notified. Whereby it is agreeable with yourself, 'In stock' items will be sent immediately and the balance forwarded at a later date with no extra cost for delivery.

You can now return any parcel for as little as €3.95 using our cheap and easy 'Return My Shopping' service with An Post. To use this returns method you prepay your return on returnmyshopping.ie and just drop off your parcel to any post office. With this prepay option you can return any parcel up to 20kg. All you need do is select The Equine Warehouse from the retailer list drop down box, choose to 'drop off' at a post office, select your payment option, print it off and attach it to the item you ar returning.

When you shop with us, you can choose to check out using either WorldPay or PayPal, both of which are established leaders in the field of secure transaction processing.

WorldPay

We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.

How does the WorldPay Payment Service work?

1. A shopper visits an e-commerce website and selects the items that they would like to buy.
2. The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
3. The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
4. WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk